FREQUENTLY ASKED QUESTIONS

Use the Contact form to describe your project — army size, system, colour scheme and desired tier. We'll respond within 48 hours with a quote and timeline.

We offer three tiers:

• Battle Ready (Tier I) — High-standard airbrush basecoats with tactical highlights, character shading, and unit-wide decals. Perfect for large deployments.
• Parade Standard (Tier II) — Studio standard for heroes. Includes volumetric lighting, primary OSL, tactical weathering, and extensive edge definition.
• Display Level (Tier III) — The absolute pinnacle. Hyper-realistic details, competition-grade blending, unlimited freehands, and museum-grade storytelling bases.

See the Services page for full details.

Timelines depend on the size and tier of the project. Small units (5–10 models) at Battle Ready can be completed in 2–3 weeks, while large Display Level projects may take 8–12 weeks. We always confirm a delivery window before starting.

Yes — you ship your miniatures to us and we return them painted, based and varnished. Shipping costs are the responsibility of the client. We recommend tracked, insured postage for all models.

Our resin scenic bases and terrain kits are available on our Shop page as well as through our Etsy and eBay stores. Links are available in the shop footer.

Yes — we ship worldwide. International orders are dispatched via tracked courier. Delivery times and customs duties vary by destination country.

If your order arrives damaged, please contact us within 7 days with photographs. We will arrange a replacement or refund. Commission services are non-refundable once painting has commenced.

We require a 50% deposit before work begins, with the remaining balance due upon completion before shipping. Payments are accepted via PayPal, bank transfer or Etsy checkout.

Absolutely. Use the Contact form to describe your project and we'll provide a free, no-obligation estimate within 48 hours.

At Grimrod Studio (Iron Will Sp. z o.o.), we value your privacy. This minimalist policy details how we handle your data:

• Data Controller: Iron Will Sp. z o.o., Domaradz 808, 36-230 Domaradz, Poland.
• Purpose: We process your name and email solely to respond to your inquiries and manage commission orders.
• Legal Basis: Processing is based on our legitimate interest in providing customer support and fulfilling service requests.
• Storage: Data is stored only for as long as necessary to complete your project or resolve your inquiry.
• Your Rights: You have the right to access, rectify, or request deletion of your personal data at any time. Simply contact us via email.

Providing your data is voluntary but necessary for us to provide our services.